Other symptoms may be that you see Office for Mac repeatedly asking you to sign into your account or you receive an 'Authentication Expired' error. If you see repeated prompts to grant access to the keychain when starting an Office for Mac app, Office may have been moved to a location other than the default /Applications folder. Office keeps asking me to sign in / 'Authentication Expired' error To fix this issue, please follow the steps in Installation limit reached error when activating Office for Mac. Visit your account page to manage your settings and then return here to retry activation.' Your account has been used to activate Office on the maximum number of computers allowed.

This might help you find the email address that is your MSA. Tip: Not seeing any Office licenses? Try searching all of your email accounts for a confirmation email from Microsoft. Sign in to your Microsoft Account at /signin. Verify your Microsoft Account has a license: If you don't have a current subscription, you can sign up for a trial account Contact your organization's tech support for more help. If you have a Microsoft 365 work or school account, your license may not have been set up by your system administrator. If you would like to keep the license you have, we recommend you drag the Outlook app to Trash to delete it.

If you would like to use Outlook, you can switch to a different Microsoft 365 home subscription. This might help you find the email address that is your MSA.Īre you trying to activate Outlook with an Office Home and Student 2016 license? The Office Home & Student license does not come with Outlook. Tip: Try searching all of your email accounts for a confirmation email from Microsoft. You may need to choose 'Sign in with another account' to proceed. 'No license found' error / Can't activate Outlook.Īre you using the correct Microsoft Account (MSA)? Sign out and sign in again with the account associated with your Microsoft 365 subscription. Type in Office and then delete the data license file. Open Spotlight by selecting the magnifying glass at the top right of your desktop. You can do this by opening your internet browser and going to If the page loads, your internet connection is working. Restore previous purchase for Office for Mac Can't activate Office after installation.Ĭheck to make sure your internet is working on the Mac you're trying to install on. Unknown error' or 'clock error' when you activate Outlook 2016 for Mac 'You need to activate Office for Mac within X days' after activating.

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